Legal · v0.1 · 1-page form
Template effective: 11 July 2026 · Last updated: 11 July 2026 · Printable / sendable URL
This SaaS Agreement (“Agreement”) is between ComplyEdge (“Provider”) and the customer named below (“Customer”). It covers the hosted Service at complyedge.io / api.complyedge.io / dashboard.complyedge.io / trust.complyedge.io. The Terms of Service, Privacy Policy, and (when executed) DPA apply; if they conflict with this Agreement on commercial terms (fees, SLA, term), this Agreement and any Order Form control for that Customer.
How to execute: Email legal@complyedge.io (or support@complyedge.io) with subject “SaaS Agreement” + organization details. Provider returns a countersigned copy. Optional: attach a signed Order Form for paid tiers.
Customer: Org ___________________________ · Address ___________________________ · Contact ___________________________ · Email ___________________________
Provider: ComplyEdge · support@complyedge.io · legal@complyedge.io
Provider grants Customer a non-exclusive, non-transferable right to use the hosted compliance Service during the Term: API policy evaluation (including /v1/check), audit logging (standard production logs store SHA-256 text_hash, not raw prompts), dashboard access, and related documentation/SDKs as enabled for Customer’s plan. ComplyEdge is compliance tooling, not legal advice. Open-source components remain under their licenses.
Fees, usage limits, and plan tier are set in a separate Order Form (or written email confirmation) between the parties. Free / evaluation POCs may be offered at $0 for a stated period with no public price commitment. Paid commercial or early-adopter fees appear only on the Order Form — not hardcoded on the public marketing site. Invoices are due as stated on the Order Form (default net 30 unless otherwise agreed). Non-payment may result in suspension after notice.
Provider targets 99.5% monthly uptime for the production API (excluding scheduled maintenance announced with reasonable notice, Customer-caused outages, and force majeure). Service is otherwise provided on a commercially reasonable, best-effort basis. Support: email support@complyedge.io during business hours unless the Order Form states otherwise. No service credits are owed under this v0.1 draft unless added in the Order Form after counsel review.
Customer data: Customer retains all rights in content and data it submits. Provider processes it only to provide the Service. Provider IP: ComplyEdge platform, rule corpus authorship (except Customer-specific custom rules assigned in writing), logos, and documentation remain Provider’s. No IP assignment of the platform to Customer. Feedback may be used by Provider without obligation.
Term starts on the Effective Date below and continues as stated in the Order Form (or, for POC-only, until the POC end date or either party’s written notice). Either party may terminate for material breach uncured within 15 days of notice. Customer may stop using the Service at any time; prepaid fees are non-refundable unless required by law or the Order Form. Upon termination, Customer’s hosted access ends; Provider deletes or anonymizes Customer personal data per the Privacy Policy / DPA retention rules.
THE SERVICE IS PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PROVIDER’S AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO PROVIDER IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR ZERO FOR A $0 POC). NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. Customer remains responsible for its own regulatory compliance and counsel.
Pending operator-entity finalization after counsel review, disputes are resolved under the laws and courts designated in the Order Form; if none, under the laws applicable to the Provider as published in an updated Terms / Order Form. For EU Customers processing personal data, the DPA also applies when executed.
This Agreement + Order Form + applicable Terms / Privacy / DPA are the entire agreement on the subject. Amendments must be in writing (including countersigned PDF or clear email confirmation). Customer may not assign without Provider consent, except to a successor in connection with a merger or sale of substantially all assets.
Effective Date: ____________________
Customer
Signature
Name / Title
Date
ComplyEdge
Signature
Name / Title
Date
Related: Terms · Privacy · DPA. Order Form (fees / limits) is exchanged privately — not published on the marketing site.