Legal · v0.1
Effective date: 11 July 2026 · Last updated: 11 July 2026
By creating an account, obtaining an API key, calling the ComplyEdge API, installing ComplyEdge software, or otherwise using the service at complyedge.io and related domains (the “Service”), you agree to these Terms of Service (“Terms”). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.
The Service is provided by ComplyEdge (“ComplyEdge”, “we”, “us”), the supplier of the Service under these Terms. ComplyEdge trades as a sole proprietorship established in Spain, at Alqueria del Favero 7, 46024 Valencia, Spain. Correspondence: support@complyedge.io.
Paid plans are not sold to you by ComplyEdge directly. Paddle is the merchant of record and the seller of your subscription: it is an authorised reseller of the Service, it takes your payment, it issues your invoice, and it is responsible for collecting and remitting VAT and sales tax on that sale. Depending on where you are, the selling entity is Paddle.com Market Limited (company number 8172165, 30 Old Bailey, London EC4M 7AU, United Kingdom), Paddle.com Inc. (3811 Ditmars Blvd. #1071, Astoria, New York, NY 11105-1803, USA), or Paddle.com (Canada) Ltd. (22 Adelaide Street West, Suite 3400, Toronto, Ontario, M5H 4E3, Canada).
This means you hold two relationships: your purchase is governed by Paddle’s buyer terms, and your use of the Service is governed by these Terms as the supplier agreement. Refunds are issued by Paddle as seller of record; see our Refund Policy. Nothing in this section makes Paddle responsible for the Service itself, or ComplyEdge responsible for the payment.
ComplyEdge provides runtime compliance tooling for AI systems, including deterministic policy evaluation (OPA/Rego), optional interpretive analysis, audit logging, SDKs, TrustLint, and related dashboards. The Service helps you enforce and evidence selected legal requirements (notably the EU AI Act). ComplyEdge is compliance tooling, not a law firm and not legal advice. You remain responsible for your own legal obligations, counsel engagement, and deployment decisions.
You may not:
When you submit text or metadata to the Service for evaluation:
text_hash), not the raw prompt/output, unless a separate written agreement states otherwise.Portions of ComplyEdge are distributed under Apache-2.0 (and other licenses stated in those packages). Open-source license terms control those components. These Terms control the hosted Service and proprietary SaaS surfaces.
Free and paid plan features are described in the product dashboard and documentation. Fees for paid plans, if any, are charged as stated at purchase or in a Customer SaaS Agreement / Order Form. We may change features or limits with reasonable notice for material reductions to paid entitlements. We may update these Terms; continued use after the effective date of an update constitutes acceptance, except where mandatory law requires a different mechanism.
We aim for high availability but do not guarantee uninterrupted Service. Beta or experimental features may be unstable and may be withdrawn. Support channels are published on the website and dashboard.
ComplyEdge, its logos, documentation, rule corpus authorship, and platform software (except third-party and OSS components) are owned by ComplyEdge or its licensors. You may not use our marks in a way that implies endorsement without written permission.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ENFORCEMENT DECISIONS ARE COMPLETE, THAT THEY SATISFY YOUR REGULATORY DUTIES, OR THAT THE SERVICE WILL CATCH EVERY VIOLATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPLYEDGE AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO COMPLYEDGE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR ZERO IF YOU USE ONLY A FREE TIER).
You will defend and indemnify ComplyEdge against claims arising from your content, your unlawful use of the Service, or your failure to comply with law or these Terms, except to the extent caused by our willful misconduct.
You may stop using the Service at any time. We may suspend or terminate access for breach, abuse, non-payment, legal risk, or platform integrity. Upon termination, your right to access the hosted Service ends; OSS licenses you already received continue under their terms. We may delete tenant data after retention windows expire.
Personal data processing is described in our Privacy Policy. If we process personal data on your behalf as a processor, our Data Processing Agreement applies once executed for your organization.
These Terms are governed by the laws of Spain, where ComplyEdge is established, without prejudice to the mandatory consumer or business protections of your place of residence where those cannot be waived. Courts with competent jurisdiction over ComplyEdge may hear disputes, without prejudice to mandatory consumer venues. Your purchase itself is a separate contract with the merchant of record identified in section 1a, governed by that seller’s own terms. Where you are an EU customer and the dispute concerns processing of personal data, the DPA applies and elects the laws of the Republic of Ireland as an EU reference jurisdiction for GDPR interpretation; that election applies regardless of the governing law chosen above.
Questions about these Terms: support@complyedge.io.