Legal · v0.1

Terms of Service

Effective date: 11 July 2026 · Last updated: 11 July 2026

1. Agreement

By creating an account, obtaining an API key, calling the ComplyEdge API, installing ComplyEdge software, or otherwise using the service at complyedge.io and related domains (the “Service”), you agree to these Terms of Service (“Terms”). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

ComplyEdge provides runtime compliance tooling for AI systems, including deterministic policy evaluation (OPA/Rego), optional interpretive analysis, audit logging, SDKs, TrustLint, and related dashboards. The Service helps you enforce and evidence selected legal requirements (notably the EU AI Act). ComplyEdge is compliance tooling, not a law firm and not legal advice. You remain responsible for your own legal obligations, counsel engagement, and deployment decisions.

3. Accounts and API keys

• You must provide accurate account information and keep credentials confidential.
• API keys are secrets. You are responsible for all activity under your keys.
• Notify us promptly at support@complyedge.io if you believe a key is compromised. Rotate keys immediately.
• We may suspend or revoke keys that pose security, abuse, or legal risk.

4. Acceptable use

You may not:

• Use the Service to violate applicable law, or to circumvent prohibitions the Service is designed to enforce.
• Probe, overload, or disrupt the Service except through documented security research coordinated with us.
• Resell, scrape, or misuse the Service in ways that harm other tenants or the platform.
• Misrepresent ComplyEdge decisions as formal legal opinions or regulatory certifications.
• Attempt to reverse-engineer non-OSS proprietary components beyond rights granted by applicable open-source licenses.

5. Customer content and audit data

When you submit text or metadata to the Service for evaluation:

• You retain ownership of your content.
• You grant ComplyEdge a limited license to process that content solely to provide the Service (evaluation, logging, support, security, and improvement of enforcement quality).
• Production audit logs store a SHA-256 hash of evaluated text (text_hash), not the raw prompt/output, unless a separate written agreement states otherwise.
• Audit retention defaults to 180 days (configurable where your plan allows). Longer retention may be available for enterprise agreements.

6. Open-source components

Portions of ComplyEdge are distributed under Apache-2.0 (and other licenses stated in those packages). Open-source license terms control those components. These Terms control the hosted Service and proprietary SaaS surfaces.

7. Plans, fees, and changes

Free and paid plan features are described in the product dashboard and documentation. Fees for paid plans, if any, are charged as stated at purchase or in a Customer SaaS Agreement / Order Form. We may change features or limits with reasonable notice for material reductions to paid entitlements. We may update these Terms; continued use after the effective date of an update constitutes acceptance, except where mandatory law requires a different mechanism.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted Service. Beta or experimental features may be unstable and may be withdrawn. Support channels are published on the website and dashboard.

9. Intellectual property

ComplyEdge, its logos, documentation, rule corpus authorship, and platform software (except third-party and OSS components) are owned by ComplyEdge or its licensors. You may not use our marks in a way that implies endorsement without written permission.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ENFORCEMENT DECISIONS ARE COMPLETE, THAT THEY SATISFY YOUR REGULATORY DUTIES, OR THAT THE SERVICE WILL CATCH EVERY VIOLATION.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPLYEDGE AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO COMPLYEDGE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR ZERO IF YOU USE ONLY A FREE TIER).

12. Indemnity

You will defend and indemnify ComplyEdge against claims arising from your content, your unlawful use of the Service, or your failure to comply with law or these Terms, except to the extent caused by our willful misconduct.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach, abuse, non-payment, legal risk, or platform integrity. Upon termination, your right to access the hosted Service ends; OSS licenses you already received continue under their terms. We may delete tenant data after retention windows expire.

14. Privacy

Personal data processing is described in our Privacy Policy. If we process personal data on your behalf as a processor, our Data Processing Agreement applies once executed for your organization.

15. Governing law

These Terms are governed by the laws applicable to the ComplyEdge operator as identified on invoices or order forms (and, until that entity is finalized in a published update, by principles of fairness and the mandatory consumer/business protections of your place of residence where they cannot be waived). Courts with competent jurisdiction over the operator may hear disputes, without prejudice to mandatory consumer venues.

16. Contact

Questions about these Terms: support@complyedge.io.